Found this on the ISP Review Forums
I used to work for Orange.
Try calling 0870 8700 862
That is the direct telephone number for the Execative Office, based in Darlington.
Orange are a complete joke, i worked in there callcentre in North Tyneside (newcastle) until 4 weeks ago when i left the company as i was sick and tired how they treated staff and formost there customers.
Oh and when you ring that number, say customer service's have given you this, as it isnt published anywhere