Still no connection all day today. Went on the Orange merry-go-round of customer services calls and tech support calls. I learned the following, after over an hour on the phone...
1. Customer services cannot email tech support.
2. Tech support is in India and read from a pre-prepared checklist
3. Saying "error 721 PPP server login failure" seems to go over their heads
4. They can give me a MAC code , but warned me that i'd face a £230 charge automatically as i'm tied in to a 12 month contract (april to april).
5. Tech support can waive the charge according to Customer Services, but tech support seemed to be unaware of this.
6. They seem unable to transfer incoming calls. Numerous times I was told to call another number.
7. Dont say you are on the "starter package", otherwise the Indian tech support will fob you off to a premium rate 090 number.
