From Broadband-help dot com
Quote:
Where do I begin?
Shocking, shocking, shocking, shocking customer service. The very, very worst I have ever come across. Period.
I've been without my internet connection for six weeks plus now and am no nearer to resolution.
There is a fault on my BT line - the problem was (eventually) escalated to BT after a month; since then, nothing doing. Getting hold of orange staff is an exercise that would try the patience of a saint. Callbacks don't materialise. Call centres are unable to communicate with one another. I have been cut off when call centre staff have deemed my call to be too complicated. I have waited for - literally - hours at a time to get through to both customer and technical support. Staff have agreed with me that service has been unacceptable, but neither have the tools, processes nor wherewithall to help.
To compound matters, I had been a subscriber to Freeserve and Wanadoo for over two years prior to their being taken over by orange. I am also an orange mobile phone subscriber!!!
I've been in a queue for twenty minutes whilst typing this. I've just been cut off. Plus la change.
If you have any thoughts of subscribing to orange, you would do very well to heed my warnings. They are the single most ineffectual, uncaring, monolithic rabble with whom I have ever had the displeasure of doing business.
If you choose them as your ISP, may God have mercy on you!
