The BBC Radio 4 show "You and Yours" had a segment on Orange broadband today. You can listen to it via this page
Quote:
"Recently we featured AOL customers’ problems now thousands of Orange Broadband customers are experiencing loss of broadband connection. Many report the problems beginning after they have had an upgrade to a faster version of broadband. At this point, they are put on the LLU server (Local Loop Unbundling). Orange say they are looking into the problem."
The Orange Problems forum has a thread on it here
Here's the "You and Yours" Realplayer stream - the Orange segment is about 15 minutes in.
Wednesday, 23 May 2007
Orange still think i'm a customer
I received this email from Orange today
"We're having trouble taking payment for your broadband account using the details you provided and have taken a £5 late payment fee from your account. It's probably something simple like your credit card's expired or bank account details aren't quite right."
Trouble is, i'm no longer a customer of theirs - i cancelled the account over a week ago.
"We're having trouble taking payment for your broadband account using the details you provided and have taken a £5 late payment fee from your account. It's probably something simple like your credit card's expired or bank account details aren't quite right."
Trouble is, i'm no longer a customer of theirs - i cancelled the account over a week ago.
Thursday, 17 May 2007
Migrating to Fast
Fast have confirmed that I'll be migrating across to them this evening. Can't wait.
According to Orange I owe them about £200, because I broke a 12 month contract (which i never saw or signed...) for a service which they never provided in the first place.
It'll be interesting to see what kind of speeds i get with Fast.
According to Orange I owe them about £200, because I broke a 12 month contract (which i never saw or signed...) for a service which they never provided in the first place.
It'll be interesting to see what kind of speeds i get with Fast.
Friday, 11 May 2007
Moneysupermarket reviews
MoneySupermarket Orange broadband reviews - needless to say, most of them come to the conclusion that Orange is probably the worst ISP ever to have existed.
Orange's solution to broadband woes : revamp the shops
No, I'm not making this up.
According to this article , a staggering 40% of Orange broadband users are considering moving to another ISP. And Orange's solution to that - revamp their shops in an "image" makeover.
So there you have it - your crappy broadband service is because you've got bad decor in your house.
Quote:
According to this article , a staggering 40% of Orange broadband users are considering moving to another ISP. And Orange's solution to that - revamp their shops in an "image" makeover.
So there you have it - your crappy broadband service is because you've got bad decor in your house.
Quote:
Broadband provider Orange is hoping that an image revamp will help the firm steer away from its reputation as being a mobile phone retailer.
The firm has said that it will give 50 of its stores a makeover, moving towards a more "commercially minded" model.
If the new look proves to be a success, Orange plans to recreate the image in all of its outlets across the country. The company states that it will carry out consumer surveys to gauge the shops' attractiveness first.
Head of retail at the firm, Sian Doyle, said: "The whole purpose is to trial this now before we land it everywhere. We want to get the niggles out and make sure it's working."
She added that the interior of the stores would feature a live laptop equipped with home broadband to highlight that Orange had changed from being a mobile phone provider to a communications retailer.
The need for an image revamp may have been added to recently, when a recent study by Point Topic found that more than 40 per cent of its broadband customers said they were fairly or very likely to change their provider soon.
Wednesday, 9 May 2007
The Great Support Swindle
From a forum post on The Scream:
Was called out to help a friend with their broadband install, I dont normally do homers.. but because my business is IT I get all the calls.
Anyway, I go out there thinking its bound to be something stupid....
I arrived at his house at 5:30pm and left at 11:00pm....
And still he had no broadband.
Everything set up as it should at his end, used Dr SpeedTouch and that pointed to ISP every time, I could only assume it was one of two things, the line wasnt active or the username and / or password was incorrect. Neither was the case according to Customer Service and the correspondence received from Orange.
The swindle comes when you cant call anyone apart from a Premium Rate number and you end up talking to someone in India who's accent was only a shade thicker than the person himself.
The 1st trick..... go through a long message about the premium rate number etc and that will waste 30 seconds... then ask as many details as possible, repeating each one back as its said.... and then repeat it all back to you at the end.
Then tell you to wait, they are updating your file... more time wasting... then repeat again the problem...
Then you ask a direct question.... you get cut off.
You ring back... and it all starts again...
You then ask another direct question...
You are put on hold indefinately.... then cut off
So you ring back and the call is answered but no one there...
All the time the call charges are clocking up, one single call is only billed for a may of 20 mins.. £10
BUT..... multiple calls are not limited so this bills keep rising.
In the end, gave up, rang customer service, pleaded with a nice english girl for help.... begged not to be put through to india again....
NO JOY...
Got passed to another helpdesk, but told because this chap only had a Starter Pack.... there would be no help from them and you have to call the premium rate number and suffer India again.
This totally infuriating when you are paying £14.99 a month for the service in the first place.
Gave up
Told the fella to box it up and ship it back to Orange telling them to poke it.
Now a cynic would say... wouldnt it be a nice little money spinner if everyone who signed up had an incorrect password put on their account... a simple keying in error perhaps.... and then every user has to ring up because they cant get connected and they all go through this rigmerole.. all paying premium rate... all getting the run around
An easy way to make profit from a service that on the surface appears cheap.
be interesting to hear how many others have had similar experiences
Was called out to help a friend with their broadband install, I dont normally do homers.. but because my business is IT I get all the calls.
Anyway, I go out there thinking its bound to be something stupid....
I arrived at his house at 5:30pm and left at 11:00pm....
And still he had no broadband.
Everything set up as it should at his end, used Dr SpeedTouch and that pointed to ISP every time, I could only assume it was one of two things, the line wasnt active or the username and / or password was incorrect. Neither was the case according to Customer Service and the correspondence received from Orange.
The swindle comes when you cant call anyone apart from a Premium Rate number and you end up talking to someone in India who's accent was only a shade thicker than the person himself.
The 1st trick..... go through a long message about the premium rate number etc and that will waste 30 seconds... then ask as many details as possible, repeating each one back as its said.... and then repeat it all back to you at the end.
Then tell you to wait, they are updating your file... more time wasting... then repeat again the problem...
Then you ask a direct question.... you get cut off.
You ring back... and it all starts again...
You then ask another direct question...
You are put on hold indefinately.... then cut off
So you ring back and the call is answered but no one there...
All the time the call charges are clocking up, one single call is only billed for a may of 20 mins.. £10
BUT..... multiple calls are not limited so this bills keep rising.
In the end, gave up, rang customer service, pleaded with a nice english girl for help.... begged not to be put through to india again....
NO JOY...
Got passed to another helpdesk, but told because this chap only had a Starter Pack.... there would be no help from them and you have to call the premium rate number and suffer India again.
This totally infuriating when you are paying £14.99 a month for the service in the first place.
Gave up
Told the fella to box it up and ship it back to Orange telling them to poke it.
Now a cynic would say... wouldnt it be a nice little money spinner if everyone who signed up had an incorrect password put on their account... a simple keying in error perhaps.... and then every user has to ring up because they cant get connected and they all go through this rigmerole.. all paying premium rate... all getting the run around
An easy way to make profit from a service that on the surface appears cheap.
be interesting to hear how many others have had similar experiences
Tuesday, 8 May 2007
back to work
bank holiday weekend. no luck - still getting a PPP server login error. DSL line is active. No reponse from Orange to my technical email query, sent last Thursday.
Friday, 4 May 2007
ordered by mac code
still no reply to any of my emails of complaint. ppp login error not resolved. ordered my mac code via customer service and was told that i would have to pay £200 for the termination of the remainder of my 12 month contract. i'll get the bill on June 8th. Mac Code will be issued in 5 working days, and will sent via email.
Thursday, 3 May 2007
Orange - a disgusting level of service
Yet more Orange woes documented over here. A 3 week nightmare of utter incompetence and piss poor customer service.
Orange = shocking customer service
From Broadband-help dot com
Quote:
Where do I begin?
Shocking, shocking, shocking, shocking customer service. The very, very worst I have ever come across. Period.
I've been without my internet connection for six weeks plus now and am no nearer to resolution.
There is a fault on my BT line - the problem was (eventually) escalated to BT after a month; since then, nothing doing. Getting hold of orange staff is an exercise that would try the patience of a saint. Callbacks don't materialise. Call centres are unable to communicate with one another. I have been cut off when call centre staff have deemed my call to be too complicated. I have waited for - literally - hours at a time to get through to both customer and technical support. Staff have agreed with me that service has been unacceptable, but neither have the tools, processes nor wherewithall to help.
To compound matters, I had been a subscriber to Freeserve and Wanadoo for over two years prior to their being taken over by orange. I am also an orange mobile phone subscriber!!!
I've been in a queue for twenty minutes whilst typing this. I've just been cut off. Plus la change.
If you have any thoughts of subscribing to orange, you would do very well to heed my warnings. They are the single most ineffectual, uncaring, monolithic rabble with whom I have ever had the displeasure of doing business.
If you choose them as your ISP, may God have mercy on you!
Quote:
Where do I begin?
Shocking, shocking, shocking, shocking customer service. The very, very worst I have ever come across. Period.
I've been without my internet connection for six weeks plus now and am no nearer to resolution.
There is a fault on my BT line - the problem was (eventually) escalated to BT after a month; since then, nothing doing. Getting hold of orange staff is an exercise that would try the patience of a saint. Callbacks don't materialise. Call centres are unable to communicate with one another. I have been cut off when call centre staff have deemed my call to be too complicated. I have waited for - literally - hours at a time to get through to both customer and technical support. Staff have agreed with me that service has been unacceptable, but neither have the tools, processes nor wherewithall to help.
To compound matters, I had been a subscriber to Freeserve and Wanadoo for over two years prior to their being taken over by orange. I am also an orange mobile phone subscriber!!!
I've been in a queue for twenty minutes whilst typing this. I've just been cut off. Plus la change.
If you have any thoughts of subscribing to orange, you would do very well to heed my warnings. They are the single most ineffectual, uncaring, monolithic rabble with whom I have ever had the displeasure of doing business.
If you choose them as your ISP, may God have mercy on you!
AVOID ORANGE AT ALL COSTS
Found this on Ciao
Quote:
First of all, I was with Freeserve then Wanadoo broadband with no problems at all over 5 years.
Since Orange took over I have had endless problems.
On 20/6/06 my broadband wouldn't connect so I phoned them every day for 11 days only to be told ' wea re awaiting the results of a line test'.
I got fed up and frustrated with this as they didn't even know what the supposed fault was.
I asked for a MAC code, so I could transfer to a different provider.
After 8 days of different excuses I got fed up and stopped my account.
I now have to wait 10 days to get my line marker removed from Orange but at least I will be able to go to a real company.
My advice is simple - AVOID ORANGE AT ALL COSTS.
They really don't care and have wrecked so many connections, I've seen hundreds of posts about them in forums.
Quote:
First of all, I was with Freeserve then Wanadoo broadband with no problems at all over 5 years.
Since Orange took over I have had endless problems.
On 20/6/06 my broadband wouldn't connect so I phoned them every day for 11 days only to be told ' wea re awaiting the results of a line test'.
I got fed up and frustrated with this as they didn't even know what the supposed fault was.
I asked for a MAC code, so I could transfer to a different provider.
After 8 days of different excuses I got fed up and stopped my account.
I now have to wait 10 days to get my line marker removed from Orange but at least I will be able to go to a real company.
My advice is simple - AVOID ORANGE AT ALL COSTS.
They really don't care and have wrecked so many connections, I've seen hundreds of posts about them in forums.
Avoid Orange like the plague
New review of Orange found here on Ciao
quote:
Never, ever, ever sign up with Orange Broadband. We've now been without internet access for over a month, and the telephone bill to these 0870 numbers is just getting bigger and bigger. I refuse to deal with Indian call centres as all they have done is lie to us. The UK centres seem to be staffed by unhelpful morons who could not pool together a single brain cell. Personally, I shall be sending Orange an invoice for loss of earnings and the massive amount of calls to these helpless call centres. I cannot convey the frustration of trying to deal with these people - everything is "oh, it's not my fault". It's worse than dealing with a group of schoolchildren. Please do yourselves a favour - AVOID ORANGE LIKE THE PLAGUE!!
quote:
Never, ever, ever sign up with Orange Broadband. We've now been without internet access for over a month, and the telephone bill to these 0870 numbers is just getting bigger and bigger. I refuse to deal with Indian call centres as all they have done is lie to us. The UK centres seem to be staffed by unhelpful morons who could not pool together a single brain cell. Personally, I shall be sending Orange an invoice for loss of earnings and the massive amount of calls to these helpless call centres. I cannot convey the frustration of trying to deal with these people - everything is "oh, it's not my fault". It's worse than dealing with a group of schoolchildren. Please do yourselves a favour - AVOID ORANGE LIKE THE PLAGUE!!
Orange Executive Office Tel Number
Found this on the ISP Review Forums
I used to work for Orange.
Try calling 0870 8700 862
That is the direct telephone number for the Execative Office, based in Darlington.
Orange are a complete joke, i worked in there callcentre in North Tyneside (newcastle) until 4 weeks ago when i left the company as i was sick and tired how they treated staff and formost there customers.
Oh and when you ring that number, say customer service's have given you this, as it isnt published anywhere
I used to work for Orange.
Try calling 0870 8700 862
That is the direct telephone number for the Execative Office, based in Darlington.
Orange are a complete joke, i worked in there callcentre in North Tyneside (newcastle) until 4 weeks ago when i left the company as i was sick and tired how they treated staff and formost there customers.
Oh and when you ring that number, say customer service's have given you this, as it isnt published anywhere
still down
still down all day yesterday. nothing again today. still the same PPP login error.
spoke to a friend of mine who runs his own small ISP, and its either an exchange wiring fault or a Radius login screw up. of course none of these options has ever been mentioned by Orange.
tried to get my MAC code last night, but customer service calls were rerouted to an Indian call centre who couldnt give me a MAC.
spoke to a friend of mine who runs his own small ISP, and its either an exchange wiring fault or a Radius login screw up. of course none of these options has ever been mentioned by Orange.
tried to get my MAC code last night, but customer service calls were rerouted to an Indian call centre who couldnt give me a MAC.
Wednesday, 2 May 2007
The future is sh*** - the future is Orange
The living hell of Orange broadband is detailed in this painful, excruciating day by day account.
i've reproduced it in full below:
**************************************
For anyone who's already read my brief synopsis of my completely unsatisfactory dealings with Orange, I have reproduced the whole sorry saga below.
I'm sorry for the length of this but I really DO need to let people know just what they can expect if they sign up to use Orange Broadband. Today is 17/04/07 and the issue is STILL not resolved.
Here goes:
Monday 2nd April 2007
Came in from work, tried to connect to Internet, no connection. Tried a few times, no connection. Also tried it on other computer - same thing.
Waited an hour or so later, still no connection from either PC. Decided it was down for the night.
Tuesday 3rd April
5.00pm - tried to connect to Internet, still no connection. Disconnected 3Com wireless router and tried to connect using my SpeedTouch modem. Got 0721 "failed to connect to remote computer". Same thing on both machines. Disconnected modem, tried again with wireless router. Internal wireless network OK, all machines communicating with each other, but no Internet connection !!
5.20pm - called broadband "technical support" after going through all the automated messages; "press 1 for this, press 2 for that", excruciating LOUD music played whilst on hold etc, finally got through to someone with a foreign accent (India I presume). Explained the problem to him.
He went through all the tier-1 tech stuff, "is it plugged in, are the two modem lights steady green" etc. I explained I worked in tech support myself and had already gone through all the troubleshooting diagnostics and was convinced the problem was an external one, and not anything to do with my modem, PC etc.
He INSISTED on making me reinstall my SpeedTouch modem drivers, even though I explained that the problem existed on both PCs so it was definitely not the drivers. I got the whole impression he was just not listening to what I was saying. To humour him I reinstalled the modem drivers and guess what? It still didn't work (surprise, surprise). He then went through all my settings (username, password etc.) none of which had changed since it was last working. Each time I got the 0721 error when trying to connect.
After 35 minutes he said "I think it must be an external problem" which is exactly what I had told him at the start of the conversation. He said I would "need to call back later" as he would report it and they were going to carry out some tests. He told me to call in about half an hour.
6.30pm - I called again and after the usual 10 minutes spent going through the menus, being on hold etc. I got through to another "technician" in India. He said he couldn't do anything as their own system was down and he asked ME to call back in about an hour!
6.45pm - I called customer "services" rather than "technical support" as I hoped to be able to speak to someone English who would hopefully understand me and tell me what was going on!
I got through to someone in India, explained the problem (AGAIN!) and asked what they were going to do about it. He said he couldn't help because he wasn't a technician. I said the "technicians" couldn't help either! At this stage I felt it was a customer services issue, to report the absolutely appalling level of service and to ask how they were going to compensate me.
I asked to speak to the Supervisor or Manager and the operator refused to put me through !! I was incredulous at this stage and asked him for his name, which he refused to give me. I said to him "are you telling me you are refusing to help me, and refusing to put me through to your superior?" and he said "Yes".
I was livid at this stage and I demanded to be connected to the manager. After being left on hold for 10 minutes I eventually got through to the manager and, after a lengthy conversation, was promised £80.00 in compensation (I'll believe it when I see it). However that wasn't what was important - the important thing was getting my broadband connection restored.
The manager then said he would put me through to tech support who would arrange for a line test as it had been established that the problem was external.
I got through to tech support, reported the fault (after being told to reinstall my modem drivers etc.). They said they would arrange a line test and I would have to call back to see what the result was.
Wednesday 4th April
Came in from work at 4.30pm - still no Internet !! I called "technical support", went through the usual rigmarole and got through to someone in India !! I said who I was, gave my username, password, BT landline number etc and asked for the current status of the problem I reported yesterday. They had NO RECORD of me having reported any problem so I had to explain the whole story again, several times having to repeat myself as the operator's command of English was not very good. He told me to reinstall my modem drivers !!!!! I said to him "aren't you listening to me? It is NOT my modem drivers, it's an external problem and I am calling for the result of the line test!". He said "oh, I think we'll have to do a line test, can you call back tomorrow?". SCREAM!
Thursday 5th April
Called again at 2.30pm while I was at work. Got connected to an Indian call centre and had to repeat THE WHOLE THING again from scratch. Was told a line test would have to be done and it would take 3-5 working days !!! Bearing in mind I had already had no broadband connection for four days and tomorrow was the start of the Easter bank holiday weekend, this meant I was looking at another 5 days before my connection would be restored !!
I demanded to be put through to someone who could tell me what was going on. After being kept on hold for ages (the hold music is so loud you cannot keep the phone to your ear) I eventually spoke to someone who said that the downtime had occurred as a result of my being migrated over to a new LLU system that meant I would have faster and more efficient connections!! I said it was hardly faster and more efficient if it didn't have any connection at all. He went through the pre-programmed, automatic response of "I can only apologise for the inconvenience you have experienced".
I resigned myself to having no broadband connection over the whole of the Easter weekend. I OK'd it with my boss to be allowed into the office (at Sunderland, 15 miles away) if I needed to use the Internet. This is a MAJOR inconvenience because:
(a) I am doing a Postgraduate Computing certificate with the Open University and I cannot access the OU web site, which is a crucial part of my course. I have my final exam on 25 April and I cannot access my course materials for revision !!!
(b) I pay a monthly subscription to some of the web sites I access, e.g. Safari Books Online is an on-line library resource and I pay £6.00 a month, also £20.00 for 3-months' subscription to BoxedArt.com, which is a library of web and Flash templates.
So I am paying to access something I cannot access, all through no fault of my own!!
Tuesday 10th April
Came in from work at 4.30pm - no Internet access !!!
I called "technical support" to ask what the status was, explaining it was now nine days I had been without any service. He asked me to reinstall my modem drivers !!!!! At this point I started ranting at him and explained v-e-r-y s-l-o-w-l-y that it was NOT a problem with the equipment, it was an external problem and they were supposed to be doing a line test and I was calling to see what the status was.
He then said "I see you pay £30.00 a month and have the starter broadband package". I asked him what on earth that had to do with anything, and he said "You haven't called the right number!".
I was completely baffled at this and said that this was the number I had been calling all along and no-one else told me it was the wrong number. He repeated "You are on the starter package and this is not the right number, I cannot help you". (SCREAM!)
At this point I asked him what number I SHOULD be calling and he started to reel off a number. I said "Is this a premium rate number?" and he said "Yes". I was extremely annoyed at this and asked why I should pay 50p a minute to speak to Orange about a problem of THEIR creation and he just kept repeating, like a broken record, "you are on the 30 pound starter package and my colleague told you on 4th April that you had to call the different number". I assured him that his colleague had told me no such thing. He said "it says in the log that you were told to ring this other number". I said "are you calling me a liar?". He repeated, maddeningly, "you are on the 30 pound starter package and you have to call...." I hung up on him.
5.10pm - I called the Orange shop where I had bought the phone and the Canary broadband package and they confirmed they were open until 5.30pm. I packed my phone, charger, etc. into its original box, picked up my contract and went to the shop. I was fully prepared to hand my phone back, cancel the contract and cancel my direct debit. I know I am tied into an 18-month contract, but contracts work both ways and Orange are already in breach of contract for failing to provide the service I am paying for.
I spoke to the branch manager of the Orange shop, explained that I had already had nine days without any broadband access and made six calls to the so-called "technical support", and I was no further forward. I told him I would cancel the contract if something was not done about it TODAY.
He got someone on the phone (in England, hooray) and I spoke to a lady called Terri Maddison in the Tyneside office. She explained that the problem was due to a "system failure" and was in no way my fault - it was entirely Orange's fault. At last, an admission of what I already knew! She said it would be a simple problem to fix and she would call me back later.
I made a note of her name and extension number (60623) and left the Orange shop at 5.50pm.
6.10pm - Terri Maddison called me back and said she was going to speak to one of the engineers but that they only worked 9-5 so it would be tomorrow before she could call me back. She said she had pencilled it into her diary to call the engineer at 11.20am but she would then call me back "within the hour" (i.e. before 12.20pm).
Wednesday 11 April
No call from Terri Maddison before 12.20pm. In fact it was 3.23pm before she called me back (but at least she did). She asked if my broadband was working yet and I said I didn't know, because I was not at home. I told her I got in from work at 4.30pm, so she said she would call me at 4.45pm and go through a few settings with me. She said the problem had been "fixed" at their end.
At this point it all sounded very hopeful that my connection would be restored. I got in the house at 4.30pm, switched on my router and PC and..... no connection !!!!!!!!!
4.45pm - no call back from Terri Maddison
5.00pm - no call back from Terri Maddison. I then decided to call the number she had given me. I asked for her extension and was told that this was at the "other call centre" and they couldn't transfer me. I said that I couldn't understand this because this was the number I had been given by Terri Maddison herself. I was told to call the other call centre and given another number.
5.05pm - I called the number I had been given, asked for extension 60623 and was told it was at the other call centre and they couldn't put me through !! I was incredulous and said that I had just been given this number and that is why I was calling. I was told that you called the same number and it was "pot luck" as to which call centre you reached !!! At this stage it was becoming absolutely farcical.
5.10pm - I decided to try my luck one more time and see which call centre I ended up at. I called again and ended up speaking to the same person I had just been speaking to! At this point I was really angry and DEMANDED to be put through to extension 60623. She said she couldn't transfer me so I said "can't, or won't?" I ranted and raved a bit and eventually she put me on hold, another 5 minutes of abysmal (LOUD) music.
5.15pm - Eventually Terri Maddison came on the line. I asked her why she hadn't called back when she said she would and she said she had been tied up with another call. I told her my broadband was still not working. She asked if I had the PC and SpeedTouch modem connected ready for her to go through some diagnostics with me. I said I usually used my 3Com router but would connect the modem if she wanted - anything to get it working again. Terri said the router would be fine and asked me to go to 192.168.1.1 the usual router IP address etc. However, since it was a while since I had needed to go into the router settings I had forgotten the administrator password, so I told Terri I would need to reboot the router and set it back to the default password of "admin". Rather than her wait on the line when I did this, I said I would call her back when I was ready and I asked her for a direct number. She said I should call 550, followed by option 2, then option 1, then ask for 60623. It was now 5.30pm.
5.40pm - Router up and running again, called 550 followed by option 2, then option 1. Waited ages on hold. Finally a voice picked up.... in India. I asked for extension 60623 and was told I could not be transferred. I explained I had explicitly been given this number to speak to Terri Maddison but the person repeated that they could not transfer me.
5.55pm - Tried the number again and made sure I selected the correct options. Ended up in India again!! At this point I was completely at a loss of who to contact and where to call.
6.10pm - My husband tried another number as I was completely shattered by this time. I had been in from work since 4.30pm, it was now ten past six and all I had done was been pushed from pillar to post, repeated myself until my voice was hoarse and got exactly nowhere... and still no Internet connection.
My husband eventually got through to someone (male, in England this time, yippee) and explained the story YET AGAIN. The guy asked to speak to me. I gave him a blow-by-blow account of everything that had happened, complained bitterly about the level of customer service (which is the worst I have ever experienced in my entire life) and said I was going to come off the phone and get straight onto telephone banking and cancel my direct debit. He said it was my right to cancel the contract but I would be charged a cancellation fee!!!!! I said "what?? Orange fails to provide me with what I am paying for, so I decide to take my custom elsewhere and Orange are going to charge ME for that privilege?". I was incredulous.
6.30pm - Terri Maddison called me back !!! She said she thought something must be wrong when I hadn't called her. I explained the runaround I had had trying to contact her on the number she had given me, and that I had tried three times and each time got through to a different person who knew nothing about what was going on. Terri said they had pinpointed the problem and she was going to get an engineer to call me in the next ten minutes.
6.55pm - The engineer called back and explained that the problem had occurred as a result of being migrated over to this LLU business. He said the migration completed at 6.00pm that night but it would take 24 hours before I would get the service back. He asked me for my username, password, and got me to go through the motions of trying to connect with the SpeedTouch modem. As expected, it came back with the 0721 error. At this point he asked me for my email address and said he was going to email Terri Maddison with all the details of the conversation he had had with me. He said I would need to wait a full 24 hours but I should expect a call back from Terri Maddison tomorrow evening, when hopefully they would be able to get me reconnected again.
Thursday 12 April
Came in from work at 4.30pm - no Internet connection! I am now less than a fortnight away from my exam and I cannot access my OU course resources! This course has cost over £1,000 so if I fail the exam someone is going to be held accountable.
7.00pm - it's now more than 24 hours but no-one has called me back. Several calls later, all to India, all leading to a brick wall. I have decided that I no longer want to be an Orange customer and I am going to cancel my direct debit.
8.30pm - My husband found another number for Orange for an address in Darlington. It might not be the right department but at least it is Darlington, not Delhi. He called the number and got an electronic menu, but Option 3 said that if you knew the name and number of the person you wanted, you could be transferred.
Friday 13 April
Waited until lunchtime then called the Darlington number, asked to be put through to extension 60623. The line rang and then a voice answered "Hello". I asked if it was Terri Maddison I was speaking to and the voice said "Yes". So I said who I was and asked her why she didn't call me back and what the current status was. She said "how did you get this number?". I was baffled and said "I called Orange and asked for extension 60623 and they put me through". She said she was on leave and at home and I was through to her personal mobile number !!!!!
So I said "well, can you give me the name and number of someone else I can speak to, who knows what is going on?" She said she was at home and couldn't access the details and she wasn't back at work until Monday. She suggested I call the 550 call centre number.
I was absolutely incredulous. There I was waiting for her to call me back since Thursday evening and she's gone off on holiday until Monday, leaving me completely in the lurch! Who is supposed to be dealing with my case now? I thought they'd sorted it. I thought my reconnection was imminent. Now I've got to wait until Monday. Disgusting.
4.00pm - Came back from work, I'd knocked off early as I was intending to go to the Orange shop and hand back my phone and cancel my contract.
My husband said he would give them "one last chance" and called the Darlington number. He got through and spoke to Rebecca Lanahan (?) on 0845 0702976. He went through the whole saga with her and told her that we had been without any Internet access for 12 days and were no further forward. This is now the 18th call that has been made in total, including all the re-diallings. Rebecca said to switch on the computer, connect the modem up etc and leave it switched on so that the engineer could do some tests. She said the engineer was working until 7.00pm tonight so to leave it all switched on and connected until then. She said he would call me back.
7.15pm - the engineer called back and got me to try to connect again. He said it was possible that the line, which can only support 1.5Mb speed, might not be compatible with the new system. He ran me through various diagnostics including trying to reconnect. It does say "0006 verifying user name and password" before going over to "0721 failed to connect to remote computer".
He said he was going to carry out various troubleshooting tests on the line etc and call me back on Monday. If he doesn't, I have his number and Rebecca Lanahan's number, so they will be hearing from me!
Monday 16 April
4.30pm - Came in from work.... no Internet access!! Tried the number that Rebecca Lanahan had left and there was no reply. Tried the number for the engineer that we had picked up from 1471 and it went onto a recorded message saying there was no need to call Orange as they would call back! As if!
4.45pm - After a second attempt at 0845 0702976 my husband got through to someone, not Rebecca Lanahan as she had gone home. He explained the problem (AGAIN!) and was told that the engineer had been working on the problem over the weekend and it "should" now be resolved.
But it is NOT resolved !!!! I have now made a total of 21 fruitless telephone calls and wasted innumerable hours of my valuable time.
The guy said he was going to contact the engineer again, and get Rebecca to call back. But it's not going to be today, is it? 15 days now without any Internet access.
i've reproduced it in full below:
**************************************
For anyone who's already read my brief synopsis of my completely unsatisfactory dealings with Orange, I have reproduced the whole sorry saga below.
I'm sorry for the length of this but I really DO need to let people know just what they can expect if they sign up to use Orange Broadband. Today is 17/04/07 and the issue is STILL not resolved.
Here goes:
Monday 2nd April 2007
Came in from work, tried to connect to Internet, no connection. Tried a few times, no connection. Also tried it on other computer - same thing.
Waited an hour or so later, still no connection from either PC. Decided it was down for the night.
Tuesday 3rd April
5.00pm - tried to connect to Internet, still no connection. Disconnected 3Com wireless router and tried to connect using my SpeedTouch modem. Got 0721 "failed to connect to remote computer". Same thing on both machines. Disconnected modem, tried again with wireless router. Internal wireless network OK, all machines communicating with each other, but no Internet connection !!
5.20pm - called broadband "technical support" after going through all the automated messages; "press 1 for this, press 2 for that", excruciating LOUD music played whilst on hold etc, finally got through to someone with a foreign accent (India I presume). Explained the problem to him.
He went through all the tier-1 tech stuff, "is it plugged in, are the two modem lights steady green" etc. I explained I worked in tech support myself and had already gone through all the troubleshooting diagnostics and was convinced the problem was an external one, and not anything to do with my modem, PC etc.
He INSISTED on making me reinstall my SpeedTouch modem drivers, even though I explained that the problem existed on both PCs so it was definitely not the drivers. I got the whole impression he was just not listening to what I was saying. To humour him I reinstalled the modem drivers and guess what? It still didn't work (surprise, surprise). He then went through all my settings (username, password etc.) none of which had changed since it was last working. Each time I got the 0721 error when trying to connect.
After 35 minutes he said "I think it must be an external problem" which is exactly what I had told him at the start of the conversation. He said I would "need to call back later" as he would report it and they were going to carry out some tests. He told me to call in about half an hour.
6.30pm - I called again and after the usual 10 minutes spent going through the menus, being on hold etc. I got through to another "technician" in India. He said he couldn't do anything as their own system was down and he asked ME to call back in about an hour!
6.45pm - I called customer "services" rather than "technical support" as I hoped to be able to speak to someone English who would hopefully understand me and tell me what was going on!
I got through to someone in India, explained the problem (AGAIN!) and asked what they were going to do about it. He said he couldn't help because he wasn't a technician. I said the "technicians" couldn't help either! At this stage I felt it was a customer services issue, to report the absolutely appalling level of service and to ask how they were going to compensate me.
I asked to speak to the Supervisor or Manager and the operator refused to put me through !! I was incredulous at this stage and asked him for his name, which he refused to give me. I said to him "are you telling me you are refusing to help me, and refusing to put me through to your superior?" and he said "Yes".
I was livid at this stage and I demanded to be connected to the manager. After being left on hold for 10 minutes I eventually got through to the manager and, after a lengthy conversation, was promised £80.00 in compensation (I'll believe it when I see it). However that wasn't what was important - the important thing was getting my broadband connection restored.
The manager then said he would put me through to tech support who would arrange for a line test as it had been established that the problem was external.
I got through to tech support, reported the fault (after being told to reinstall my modem drivers etc.). They said they would arrange a line test and I would have to call back to see what the result was.
Wednesday 4th April
Came in from work at 4.30pm - still no Internet !! I called "technical support", went through the usual rigmarole and got through to someone in India !! I said who I was, gave my username, password, BT landline number etc and asked for the current status of the problem I reported yesterday. They had NO RECORD of me having reported any problem so I had to explain the whole story again, several times having to repeat myself as the operator's command of English was not very good. He told me to reinstall my modem drivers !!!!! I said to him "aren't you listening to me? It is NOT my modem drivers, it's an external problem and I am calling for the result of the line test!". He said "oh, I think we'll have to do a line test, can you call back tomorrow?". SCREAM!
Thursday 5th April
Called again at 2.30pm while I was at work. Got connected to an Indian call centre and had to repeat THE WHOLE THING again from scratch. Was told a line test would have to be done and it would take 3-5 working days !!! Bearing in mind I had already had no broadband connection for four days and tomorrow was the start of the Easter bank holiday weekend, this meant I was looking at another 5 days before my connection would be restored !!
I demanded to be put through to someone who could tell me what was going on. After being kept on hold for ages (the hold music is so loud you cannot keep the phone to your ear) I eventually spoke to someone who said that the downtime had occurred as a result of my being migrated over to a new LLU system that meant I would have faster and more efficient connections!! I said it was hardly faster and more efficient if it didn't have any connection at all. He went through the pre-programmed, automatic response of "I can only apologise for the inconvenience you have experienced".
I resigned myself to having no broadband connection over the whole of the Easter weekend. I OK'd it with my boss to be allowed into the office (at Sunderland, 15 miles away) if I needed to use the Internet. This is a MAJOR inconvenience because:
(a) I am doing a Postgraduate Computing certificate with the Open University and I cannot access the OU web site, which is a crucial part of my course. I have my final exam on 25 April and I cannot access my course materials for revision !!!
(b) I pay a monthly subscription to some of the web sites I access, e.g. Safari Books Online is an on-line library resource and I pay £6.00 a month, also £20.00 for 3-months' subscription to BoxedArt.com, which is a library of web and Flash templates.
So I am paying to access something I cannot access, all through no fault of my own!!
Tuesday 10th April
Came in from work at 4.30pm - no Internet access !!!
I called "technical support" to ask what the status was, explaining it was now nine days I had been without any service. He asked me to reinstall my modem drivers !!!!! At this point I started ranting at him and explained v-e-r-y s-l-o-w-l-y that it was NOT a problem with the equipment, it was an external problem and they were supposed to be doing a line test and I was calling to see what the status was.
He then said "I see you pay £30.00 a month and have the starter broadband package". I asked him what on earth that had to do with anything, and he said "You haven't called the right number!".
I was completely baffled at this and said that this was the number I had been calling all along and no-one else told me it was the wrong number. He repeated "You are on the starter package and this is not the right number, I cannot help you". (SCREAM!)
At this point I asked him what number I SHOULD be calling and he started to reel off a number. I said "Is this a premium rate number?" and he said "Yes". I was extremely annoyed at this and asked why I should pay 50p a minute to speak to Orange about a problem of THEIR creation and he just kept repeating, like a broken record, "you are on the 30 pound starter package and my colleague told you on 4th April that you had to call the different number". I assured him that his colleague had told me no such thing. He said "it says in the log that you were told to ring this other number". I said "are you calling me a liar?". He repeated, maddeningly, "you are on the 30 pound starter package and you have to call...." I hung up on him.
5.10pm - I called the Orange shop where I had bought the phone and the Canary broadband package and they confirmed they were open until 5.30pm. I packed my phone, charger, etc. into its original box, picked up my contract and went to the shop. I was fully prepared to hand my phone back, cancel the contract and cancel my direct debit. I know I am tied into an 18-month contract, but contracts work both ways and Orange are already in breach of contract for failing to provide the service I am paying for.
I spoke to the branch manager of the Orange shop, explained that I had already had nine days without any broadband access and made six calls to the so-called "technical support", and I was no further forward. I told him I would cancel the contract if something was not done about it TODAY.
He got someone on the phone (in England, hooray) and I spoke to a lady called Terri Maddison in the Tyneside office. She explained that the problem was due to a "system failure" and was in no way my fault - it was entirely Orange's fault. At last, an admission of what I already knew! She said it would be a simple problem to fix and she would call me back later.
I made a note of her name and extension number (60623) and left the Orange shop at 5.50pm.
6.10pm - Terri Maddison called me back and said she was going to speak to one of the engineers but that they only worked 9-5 so it would be tomorrow before she could call me back. She said she had pencilled it into her diary to call the engineer at 11.20am but she would then call me back "within the hour" (i.e. before 12.20pm).
Wednesday 11 April
No call from Terri Maddison before 12.20pm. In fact it was 3.23pm before she called me back (but at least she did). She asked if my broadband was working yet and I said I didn't know, because I was not at home. I told her I got in from work at 4.30pm, so she said she would call me at 4.45pm and go through a few settings with me. She said the problem had been "fixed" at their end.
At this point it all sounded very hopeful that my connection would be restored. I got in the house at 4.30pm, switched on my router and PC and..... no connection !!!!!!!!!
4.45pm - no call back from Terri Maddison
5.00pm - no call back from Terri Maddison. I then decided to call the number she had given me. I asked for her extension and was told that this was at the "other call centre" and they couldn't transfer me. I said that I couldn't understand this because this was the number I had been given by Terri Maddison herself. I was told to call the other call centre and given another number.
5.05pm - I called the number I had been given, asked for extension 60623 and was told it was at the other call centre and they couldn't put me through !! I was incredulous and said that I had just been given this number and that is why I was calling. I was told that you called the same number and it was "pot luck" as to which call centre you reached !!! At this stage it was becoming absolutely farcical.
5.10pm - I decided to try my luck one more time and see which call centre I ended up at. I called again and ended up speaking to the same person I had just been speaking to! At this point I was really angry and DEMANDED to be put through to extension 60623. She said she couldn't transfer me so I said "can't, or won't?" I ranted and raved a bit and eventually she put me on hold, another 5 minutes of abysmal (LOUD) music.
5.15pm - Eventually Terri Maddison came on the line. I asked her why she hadn't called back when she said she would and she said she had been tied up with another call. I told her my broadband was still not working. She asked if I had the PC and SpeedTouch modem connected ready for her to go through some diagnostics with me. I said I usually used my 3Com router but would connect the modem if she wanted - anything to get it working again. Terri said the router would be fine and asked me to go to 192.168.1.1 the usual router IP address etc. However, since it was a while since I had needed to go into the router settings I had forgotten the administrator password, so I told Terri I would need to reboot the router and set it back to the default password of "admin". Rather than her wait on the line when I did this, I said I would call her back when I was ready and I asked her for a direct number. She said I should call 550, followed by option 2, then option 1, then ask for 60623. It was now 5.30pm.
5.40pm - Router up and running again, called 550 followed by option 2, then option 1. Waited ages on hold. Finally a voice picked up.... in India. I asked for extension 60623 and was told I could not be transferred. I explained I had explicitly been given this number to speak to Terri Maddison but the person repeated that they could not transfer me.
5.55pm - Tried the number again and made sure I selected the correct options. Ended up in India again!! At this point I was completely at a loss of who to contact and where to call.
6.10pm - My husband tried another number as I was completely shattered by this time. I had been in from work since 4.30pm, it was now ten past six and all I had done was been pushed from pillar to post, repeated myself until my voice was hoarse and got exactly nowhere... and still no Internet connection.
My husband eventually got through to someone (male, in England this time, yippee) and explained the story YET AGAIN. The guy asked to speak to me. I gave him a blow-by-blow account of everything that had happened, complained bitterly about the level of customer service (which is the worst I have ever experienced in my entire life) and said I was going to come off the phone and get straight onto telephone banking and cancel my direct debit. He said it was my right to cancel the contract but I would be charged a cancellation fee!!!!! I said "what?? Orange fails to provide me with what I am paying for, so I decide to take my custom elsewhere and Orange are going to charge ME for that privilege?". I was incredulous.
6.30pm - Terri Maddison called me back !!! She said she thought something must be wrong when I hadn't called her. I explained the runaround I had had trying to contact her on the number she had given me, and that I had tried three times and each time got through to a different person who knew nothing about what was going on. Terri said they had pinpointed the problem and she was going to get an engineer to call me in the next ten minutes.
6.55pm - The engineer called back and explained that the problem had occurred as a result of being migrated over to this LLU business. He said the migration completed at 6.00pm that night but it would take 24 hours before I would get the service back. He asked me for my username, password, and got me to go through the motions of trying to connect with the SpeedTouch modem. As expected, it came back with the 0721 error. At this point he asked me for my email address and said he was going to email Terri Maddison with all the details of the conversation he had had with me. He said I would need to wait a full 24 hours but I should expect a call back from Terri Maddison tomorrow evening, when hopefully they would be able to get me reconnected again.
Thursday 12 April
Came in from work at 4.30pm - no Internet connection! I am now less than a fortnight away from my exam and I cannot access my OU course resources! This course has cost over £1,000 so if I fail the exam someone is going to be held accountable.
7.00pm - it's now more than 24 hours but no-one has called me back. Several calls later, all to India, all leading to a brick wall. I have decided that I no longer want to be an Orange customer and I am going to cancel my direct debit.
8.30pm - My husband found another number for Orange for an address in Darlington. It might not be the right department but at least it is Darlington, not Delhi. He called the number and got an electronic menu, but Option 3 said that if you knew the name and number of the person you wanted, you could be transferred.
Friday 13 April
Waited until lunchtime then called the Darlington number, asked to be put through to extension 60623. The line rang and then a voice answered "Hello". I asked if it was Terri Maddison I was speaking to and the voice said "Yes". So I said who I was and asked her why she didn't call me back and what the current status was. She said "how did you get this number?". I was baffled and said "I called Orange and asked for extension 60623 and they put me through". She said she was on leave and at home and I was through to her personal mobile number !!!!!
So I said "well, can you give me the name and number of someone else I can speak to, who knows what is going on?" She said she was at home and couldn't access the details and she wasn't back at work until Monday. She suggested I call the 550 call centre number.
I was absolutely incredulous. There I was waiting for her to call me back since Thursday evening and she's gone off on holiday until Monday, leaving me completely in the lurch! Who is supposed to be dealing with my case now? I thought they'd sorted it. I thought my reconnection was imminent. Now I've got to wait until Monday. Disgusting.
4.00pm - Came back from work, I'd knocked off early as I was intending to go to the Orange shop and hand back my phone and cancel my contract.
My husband said he would give them "one last chance" and called the Darlington number. He got through and spoke to Rebecca Lanahan (?) on 0845 0702976. He went through the whole saga with her and told her that we had been without any Internet access for 12 days and were no further forward. This is now the 18th call that has been made in total, including all the re-diallings. Rebecca said to switch on the computer, connect the modem up etc and leave it switched on so that the engineer could do some tests. She said the engineer was working until 7.00pm tonight so to leave it all switched on and connected until then. She said he would call me back.
7.15pm - the engineer called back and got me to try to connect again. He said it was possible that the line, which can only support 1.5Mb speed, might not be compatible with the new system. He ran me through various diagnostics including trying to reconnect. It does say "0006 verifying user name and password" before going over to "0721 failed to connect to remote computer".
He said he was going to carry out various troubleshooting tests on the line etc and call me back on Monday. If he doesn't, I have his number and Rebecca Lanahan's number, so they will be hearing from me!
Monday 16 April
4.30pm - Came in from work.... no Internet access!! Tried the number that Rebecca Lanahan had left and there was no reply. Tried the number for the engineer that we had picked up from 1471 and it went onto a recorded message saying there was no need to call Orange as they would call back! As if!
4.45pm - After a second attempt at 0845 0702976 my husband got through to someone, not Rebecca Lanahan as she had gone home. He explained the problem (AGAIN!) and was told that the engineer had been working on the problem over the weekend and it "should" now be resolved.
But it is NOT resolved !!!! I have now made a total of 21 fruitless telephone calls and wasted innumerable hours of my valuable time.
The guy said he was going to contact the engineer again, and get Rebecca to call back. But it's not going to be today, is it? 15 days now without any Internet access.
Orange rated worst ISP by DSL Zone
DSL Zone has a ratings chart with rates Orange the worst ISP in the UK. It's accompanied by a ton of
ferocious complaints about Orange's crap service and abysmal tech support.
ferocious complaints about Orange's crap service and abysmal tech support.
Complaint sent to my M.P
Went onto the They Work For You site and wrote an email of complaint about Orange to my local M.P.
If more and more pissed off Orange customers do this then hopefully it should become an bigger issue.
If more and more pissed off Orange customers do this then hopefully it should become an bigger issue.
"Unlimited" broadband e-petition
We the undersigned petition the Prime Minister to Insist that OFCOM and the ASA stop Broadband Providers advertising 'unlimited' services that are in fact limited in the small print or by un-defined fair use policies
You can sign the petition here
Many ISP's (Internet Service providers) are advertising Broadband with 'Unlimited' downloads. The majority of these services are not unlimited as in the providers fair usage policies they either cap the use at a defined amount, or use an undefined criteria that only they know.
You can sign the petition here
Many ISP's (Internet Service providers) are advertising Broadband with 'Unlimited' downloads. The majority of these services are not unlimited as in the providers fair usage policies they either cap the use at a defined amount, or use an undefined criteria that only they know.
ISPA complaint filed
Still no connection this morning. This has to be the worst outage I have ever experienced - and I've been with Freeserve since the dial up days. Transferred to Wanadoo when they were bought out , and then onto Orange when Wanadoo were bought out.
Wrote a formal complaint to ISPA, and also informed the parent company, France Telecom.
The only France Telecom email address I could find was on this page.
Wrote a formal complaint to ISPA, and also informed the parent company, France Telecom.
The only France Telecom email address I could find was on this page.
Tuesday, 1 May 2007
on the phone
Still no connection all day today. Went on the Orange merry-go-round of customer services calls and tech support calls. I learned the following, after over an hour on the phone...
1. Customer services cannot email tech support.
2. Tech support is in India and read from a pre-prepared checklist
3. Saying "error 721 PPP server login failure" seems to go over their heads
4. They can give me a MAC code , but warned me that i'd face a £230 charge automatically as i'm tied in to a 12 month contract (april to april).
5. Tech support can waive the charge according to Customer Services, but tech support seemed to be unaware of this.
6. They seem unable to transfer incoming calls. Numerous times I was told to call another number.
7. Dont say you are on the "starter package", otherwise the Indian tech support will fob you off to a premium rate 090 number.
1. Customer services cannot email tech support.
2. Tech support is in India and read from a pre-prepared checklist
3. Saying "error 721 PPP server login failure" seems to go over their heads
4. They can give me a MAC code , but warned me that i'd face a £230 charge automatically as i'm tied in to a 12 month contract (april to april).
5. Tech support can waive the charge according to Customer Services, but tech support seemed to be unaware of this.
6. They seem unable to transfer incoming calls. Numerous times I was told to call another number.
7. Dont say you are on the "starter package", otherwise the Indian tech support will fob you off to a premium rate 090 number.
Sunday, 29 April 2007
Saturday, 28 April 2007
Email reply
Contacted Orange via email about my PPP login problems.
I got this reply, which was of no help whatsoever.
********************************************
Thank you for your email.
We have searched through our online help to find the best answer for
you.
Follow the link below for help:
http://help.orange.co.uk/sessionBegin.do?solutionId=kb193
We would also like to inform you that currently, there is some emergency
maintenance work in progress on the Broadband LLU network that will
cause some customers to lose service on the 28/04/2007 and on
29/04/2007.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Yasmin.
I got this reply, which was of no help whatsoever.
********************************************
Thank you for your email.
We have searched through our online help to find the best answer for
you.
Follow the link below for help:
http://help.orange.co.uk
We would also like to inform you that currently, there is some emergency
maintenance work in progress on the Broadband LLU network that will
cause some customers to lose service on the 28/04/2007 and on
29/04/2007.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Yasmin.
Wednesday, 25 April 2007
smtp server woes
8.45am: could not send outgoing mail (smtp.orangehome.co.uk)
1.00pm: smtp.orangehome sending is now fine.
3.00pm: could not send via smtp.orangehome again.
3.25pm: still could not send.
4.30pm: service back again. could send.
1.00pm: smtp.orangehome sending is now fine.
3.00pm: could not send via smtp.orangehome again.
3.25pm: still could not send.
4.30pm: service back again. could send.
Tuesday, 24 April 2007
Another outage
Last night (Monday) at around 11pm, my connection went dead. The stats on my Linksys router were saying this:
DSL connection stats:
DSL Status: UP
DSL Modulation Mode: GDMT
DSL Path Mode: FAST
Downstream rate: 1152kps
Upstream rate: 288kps
but i wasn't getting an ip address. PPP server login problems. I left it for the night, and check the next morning. Still couldnt get a connection. Had to cancel working from home for today and went into the office to work. When I came back that evening I was able to get an internet connection.
DSL connection stats:
DSL Status: UP
DSL Modulation Mode: GDMT
DSL Path Mode: FAST
Downstream rate: 1152kps
Upstream rate: 288kps
but i wasn't getting an ip address. PPP server login problems. I left it for the night, and check the next morning. Still couldnt get a connection. Had to cancel working from home for today and went into the office to work. When I came back that evening I was able to get an internet connection.
Friday, 20 April 2007
Subscribe to:
Posts (Atom)